New clients are almost always surprised when we create a custom onboarding and offboarding process for their organization. Our first thought is, “other providers aren’t doing this?” A checklist style process is ideal for employee onboarding and offboarding. This significantly reduces error as the technician goes through each step before completing the service ticket. If…
We’ve all been there: one minute everything at work is running just fine, and the next minute you can’t get websites to load, or your file upload or download speeds slow to a crawl. When this happens at home after work, it’s an inconvenience — and most of the time rebooting your router, modem, or…
What would you do if your business suffered a ransomware attack tomorrow? Do you have a contingency plan in case of a tornado, hurricane, or earthquake? The unexpected can happen anytime, and small businesses can get hit particularly hard. Small businesses are the backbone of many economies. They are critical for job creation, innovation, and…